✅ User and Administrator Settings

How can I add a new administrator to ARGOS?

ARGOS supports various administrator accesses. Please add the administrator's email under Settings GeneralAccess Management and save it. The added administrator can access the specific project automatically by logging in with the same email.

How do I change the dashboard permissions?

Users with dashboard access can grant access to others. This can be added or removed in the 'Setting' tab of the dashboard. If no one has access, please request it through the ARGOS helpdesk.

Can I control additional access permissions?

ARGOS provides the ability to control access based on IP addresses. Separate IP addresses can be specified for dashboard access and API access, and changes can be made in the 'Setting' tab of the dashboard.

When are emails sent to users?

Notification emails are sent when eKYC is approved, rejected, or completed (Pending). If you wish to receive the same emails sent to users as BCC (Blind Carbon Copy), you can use the BCC email reception option.

✅ KYC and Processes

What does the eKYC status mean?

The eKYC status in ARGOS represents the final result of the user's eKYC process and is divided into four categories:

  • Approved (APPROVED): The status is given when the user's eKYC process successfully fulfills all the procedures set by the project manager. It means all requirements have been met.

  • Incomplete (INCOMPLETE): Refers to when the user's eKYC process has not yet been fully completed.

  • Rejected (REJECTED): The case where the eKYC process was rejected for not meeting the criteria set by the project owner. In this situation, the user must restart the eKYC process from the beginning.

  • Pending (PENDING): When ARGOS's AI system cannot process the final result, an AGENT manually reviews it. AGENTS are available 24/7 to handle pending eKYC statuses.

What is the KYC status when a Retry occurs during the eKYC process?

ARGOS allows a total of 3 retry opportunities for each submission. If a failure occurs during the process, it is treated as a Retry, and you can try again consecutively. In this case, the eKYC remains incomplete, indicating that it has not yet been completed.

  • *Incomplete cases with retry history are rejected for security after 72 hours.

How can you prevent one person from submitting eKYC with multiple email accounts?

Individual users can submit multiple eKYCs by creating 'multiple emails.' ARGOS provides the following features to prevent such users, supporting the 'one person, one account' principle:

  • Reject Duplicate User: Rejects if the identity information obtained as the final result of eKYC already exists. This prevents the same user from getting approved through multiple emails.

  • Approved period: Prevents interim submissions for approved users. This process prevents submissions using email, IP address, and identity information claimed by the user before the final identity verification. (*Since this method prevents submissions midway, it is impossible to verify the user's identity authentication result.)

Why do you have to start from the beginning if you fail eKYC 3 times?

ARGOS's eKYC allows 3 retries during a single submission, and the user must complete the entire authentication within these retries. Without limitations in the eKYC process, fraudsters or counterfeit users could find ways to pass individual stages through reverse engineering. To prevent such counterfeit users, ARGOS limits the number of retries in the eKYC process.

Why does the eKYC rejection code appear as 'Others'?

ARGOS's eKYC can be rejected for various reasons. 'Others' occur when the AGENT manually rejects it during the manual review stage after PENDING. It occurs when identity information cannot be visually confirmed or in cases not technically predefined.

  • For more cases of rejection, please check here.

What is the ARGOS score, and how is it used?

The ARGOS Score is designed to prevent user dropout and support accurate and fast user onboarding by comprehensively analyzing the images and text information submitted by the user and calculating a reliability score.

Please refer here for a detailed guide. It can be set under SettingsUser policyARGOS SCORE THRESHOLD. Test your submissions to see what ARGOS SCORE you should use for your eKYC policy. The initial setting value is 70.

  • High score: Causes more PENDINGS, leading to AGENT reviews.

  • Low score: Causes more automatic approvals. (*Submissions with a SCORE higher than the threshold are automatically approved.) → Automatically approved cases can be classified by score and reprocessed through post-review for possible Typos.

✅ System Integration

How can we receive eKYC progress information from our server?

Customers can receive information at specific critical points during eKYC progress from ARGOS through webhooks.

Please check here for detailed information on webhooks.

Settings GeneralAccess Management -> Enter the address to receive the webhook in the webhook URL and save it.

How can we match eKYC results with our internal user data?

The easiest way to match customer's user databases with ARGOS's eKYC system is to use the userId. This userId can be found in Webhook and Get/Submission, allowing you to match it with your user database.

  • Liveform: You can include userId in the Query string used when calling Liveform. Please check here for detailed setting methods.

  • API: You can include userId in the Option data when using the API. Please check here for detailed setting methods.

✅ Data Encryption

How does ARGOS handle data encryption?

In the services provided by ARGOS, there are two types of data: text data and image data.

  • Text data: Personal information stored in the server through ARGOS is encrypted with AES-256. Additional encryption using the SecretKey on the client side is performed, so ARGOS Identity administrators cannot view the information in plaintext even if they access the database.

  • Image data: The image files you submit are protected with AES-256 encryption technology from the moment they are stored on the server. They are securely stored through AES-256 encryption executed in AWS S3 and KMS.

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