Selfie
'Taking Selfie' process is to check 2 things. First, verify if the face is the same with the ID. Second, verify if it's not thefted by a video or image.

Compare the Face

If your image used for ID is photoshopped to much, or if it's taken too long ago, the compare result may turned out to be fail. Bold frame glasses will also be distraction.
So, please submit an ID with a image that is most similar to your current apperance.

Image Theft Check(Liveness)

First of all, the face ratio compared to the whole image should be adequate. Therefore, make sure your face outline matches the guideline before taking a picture. Also, we compare both face and background, don't zoom in on the face too much. As the example shows above, a little bit of padding around the face is needed.
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Compare the Face
Image Theft Check(Liveness)